How can I upgrade or downgrade my plan?

We use the third-party platform Stripe as our billing source of truth for all transactions.

Runner and coach accounts each have their own plan. You can have a paid plan on your runner account, your coach account, or both.

Here are the steps to upgrade your KULG plan:

1. Tap your avatar and switch to the account you want to upgrade. Your runner account shows runner plans, and your coach account shows coach plans.

2. Go to Billing in the left-hand menu. Here, you can see your current plan.

3. Choose the plan you want and whether to pay monthly or annually. You'll go straight to Stripe to complete the payment.

Any changes are handled directly via Stripe, so your payment details and subscription management remain safe and transparent.

Downgrading to KULG Free

Downgrading is the same as cancelling your subscription: on the Billing page of the relevant account, choose the free plan and confirm the change in Stripe. You keep your account and data, and get full access again once you start paying. See How can I cancel my subscription? for details.

See all your plans in one place

Tap Billing overview on the Billing page to see all your plans and extra services, change your payment method and view past invoices. Billing menu and Billing overview are available in the web app on desktop and mobile browser, not in the mobile apps, which include the free version of KULG.

If you have questions, need technical support, or need help with your account, you can always reach our support team from KULG in-app chat or support@kulg.io for further guidance.