How can I cancel my subscription?

We use the third-party platform Stripe as our billing source of truth for all transactions.

In KULG, you stop paying by switching to the free plan — there is no separate Cancel button. Runner and coach accounts each have their own plan, so if you have both, you can stop paying for one and keep the other.

Here are the steps to stop your paid subscription:

1. Tap your avatar and switch to the account (runner or coach) whose plan you want to stop.

2. Go to Billing in the menu. Here, you can see your current plan.

3. Choose the free plan for that account. You'll be taken to Stripe to confirm the change.

→ You can continue to use your paid features until the end of your current billing period.
→ You will not be billed for the next billing period.

Your data stays safe. On the free plan, you keep your account and all your data. You get full access to it again as soon as you start paying for a plan again.

Extra services: if you also pay for an extra service, such as a training plan or KULG Run Club membership, write to support@kulg.io to stop it.

If you have questions, need technical support, or want help with your account, you can always reach our support team also for further guidance.