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Strava: sync activities and import training history

Written By KULG App

Last updated 10 days ago

Runner (incl free)

Troubleshooting

  • New activities aren’t syncing: First, ensure the “Activity sync” is connected in KULG (dark grey - see the image above). If it is, follow the next steps:

    • Check if you can see KULG App under your Strava Settings/ Apps page on your desktop. If not, disconnect Strava on KULG Settings/ Integrations page, log out from Strava and connect KULG to Strava again.

    • If you can see KULG App under your Strava Settings/ Apps page and still face issues, please contact support@kulg.io.

  • Missing activities after import or sync:

    • If some Strava activities have not synced to KULG, make a small edit to the title in Strava - it will then initiate the sync to KULG again.

    • If making an edit doesn’t help, please contact support@kulg.io.

  • Duplicate activities: In this case, you probably had some activities already in KULG App before connecting your history, or you connected multiple integrations. Please contact support@kulg.io and let us know which duplicates should be removed.